Dear guest, by visiting the online store, you guarantee that you agree to the terms and conditions, which are your license to use and purchase from this site. The site reserves the right to change, modify, add or remove parts of the terms and conditions at any time. Changes will become effective when they are posted on the Website without notice. Your continued use of the site constitutes your full acceptance of all changes to the terms of use and conditions.

By registering your membership on this site or purchasing products through the site, you acknowledge and acknowledge that:

v    Your Account and Registration Obligations

• If you are registered as a business entity, you represent that you have the authority to subject that entity to the User Agreement and that you and the business entity comply with all applicable laws relating to online trading.
• No person or business entity may register as a member of the Site more than once.
• It is possible that phone orders are registered on the same account on the site if you place an order by calling customer service.

v    The registration process for Cake House users requires you

• Agree to these terms and conditions.
• Provide contact information, address, and specify the required details.
• Use credit cards that match the contact and address information written on the site.
• You agree to take responsibility for all activities that occur under your account
• You are responsible for maintaining the confidentiality of, use of, and restricting access to your account and password.
• In no event shall Cake House be liable for any direct, indirect or consequential loss, loss of profits, negative goodwill or damages of any kind resulting from the disclosure of your username and/or password for your account on the site.
• Cake House reserves the right to refuse or cancel anyone"s registration for this website, or remove anyone from this website at any time without notice.

Deion, pricing and availability of products

Cake House attempts to provide accurate deions of the products on the site. However, Cake House does not guarantee the product if its flavor or color differs from the deion provided by the site or the shape of the product for reasons related to the accuracy of the images and their difference from reality by a large percentage, as the only solution in this case is to return the products or replace them with other products of the same value, as is specified in the return policy.

Cake House strives to provide accurate information regarding pricing of products and services available on the Website. We also cannot insure against pricing errors. Cake House reserves the right to incorrectly process or cancel any orders placed for a product or service and posted on the Website as a result of a price error. In the event that this occurs, Cake House will notify you by e-mail or any other possible means of communication. In addition, Cake House reserves the right to correct any error in the price, either by not deducting the amount or returning it in the event of cancellation.

The Cake House website may contain information regarding the availability of products. This information may be used to estimate the probability that a product will be shipped immediately after your order is placed. Unfortunately, Cake House cannot guarantee that a product listed as "in stock" will actually ship immediately, because inventory can change significantly at any moment with other sales channels. In rare cases, a product may be available when customers place an order, but it expires by the time the Cake House attempts to process that order. In the event of this happening, Cake House will notify you by e-mail.

Purchasing and order processing

Cake House may choose to process or cancel your order in certain circumstances. This may happen for example when the product you wish to purchase is out of stock, is priced incorrectly, the order is suspected to be fraudulent, or in other circumstances that Cake House may deem appropriate in its sole discretion. Cake House also reserves the right in its sole discretion to take steps to verify your identity to process your order. When any of the previous cases occur, Cake House will not force you to pay the price of orders or will refund the value of orders that you have not processed or canceled.

Return policy

1.     Ready cake

• Cake House accepts returns for certain items on a case-by-case basis. The Cake House return policy may change from time to time.
• Shipping, delivery and receipt from branches
• Shipping and delivery will be calculated based on the location and method of delivery at the time of checkout.
• If the recipient is not the owner of the credit card, his name must be mentioned in the application, as Cake House has the right to verify the identity of the recipient.
• In the event that you choose the method of receiving from the branch, upon delay in receiving the products on the same day, the Cake House will compensate you with products or alternatives at the same price within 48 hours, after which the products reserved for you will have been destroyed and you are not entitled to claim a return of the amounts paid.
• Products cannot be exchanged or returned after receiving them unless it is proven that there is a manufacturing defect that requires them to be returned, because the returned product will be invalid after it is returned and cannot be resold .
• Please show the purchase receipt (invoice) for any exchange or return

2.     Special cake

• For special orders, it is allowed to cancel and change the order details only (48 hours before the date of receipt).
• We must be notified a minimum of (24) working hours prior to the date of delivery of the order of any modification to the order in terms of size, shape, color or flavor, and after this date we may not be able to amend the order or may increase the agreed value.
• We must be notified two days (48) working hours minimum before the date of delivery of the application for any delay in the date of receipt.
• The possibility of submitting the application date for the specified day is due to the availability of a reservation field for the required day, and we must be notified at least 3 days (72) hours in advance
• We are not responsible for any damage or damage that occurs to the product after receiving it, and you must secure the appropriate place and conditions, and the cake may be heavy and needs a strong table, and it must be kept in a room with a temperature of 20 degrees Celsius or less.
• In the event that flowers are requested / added to the cake from an external source, it must be noted that it is not a food item and may contain agricultural materials, anti-insects, dirt, insects, or others.
• If the product is delivered, received, or collected by you or by your method, you bear full responsibility for the product as soon as it leaves the Cake House factory.
• Sometimes and on occasions we photograph our products and we reserve the right to use the photos for display or advertising without referring to you.
• Our products may contain milk or its derivatives, flour, nuts, soy, or any foodstuffs that may cause allergies. You must explain to your guests about these risks, and we are not responsible for any complications that may occur due to our products.
• A refund is permitted if we are notified of the cancellation of the order at least two (48 hours) prior to the date of delivery of the order. The request is canceled by the branch.
• If the date of receipt is missed or we are not informed of the postponement or cancellation of the appointment within the permitted time, no amount paid in advance can be refunded.
• Please note that sometimes we add a cork surface at the bottom of the cake layer.

Fees and services

• Cake House"s liability ends the moment you receive your purchase. In the event of an inquiry about purchases, you should contact our customer service.
• Credit card payment service is available with the support of the authorized bank.

Terms of use of the website

License and access to the site

All content available through this site without limitation, text, design, logos, icons, images, audio clips, downloads and software is the exclusive property of Cake House and is protected by copyright, trademark and other applicable Saudi and foreign laws.

Cake House grants you a limited license to access and make personal use of this website. Such content is provided to you under a license that is revocable at any time at Cake House"s sole discretion.

Content that you submit through the Site

- Evacuation responsibilaty

Your use of this website is at your sole risk. The Website is provided on an “as is” and “as available” basis. We reserve the right to limit or terminate your access to the Site or any feature or part thereof at any time. Cake House DISCLAIMS ANY WARRANTIES THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THIS SITE WILL BE SECURE, THIS SITE OR THE SERVER THAT MAKES THIS SITE AVAILABLE AND FREE OF VIRUSES, OR THAT INFORMATION ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE AND USEFUL, AT THE TIME appropriate, reliable or otherwise complete. If you download any content from this website, you do so at your own risk. You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content. No advice or information obtained by you from the Site shall create a warranty of any kind.

Electronic communications

When you use the Site or send emails to Cake House, you are communicating with Cake House electronically. You agree to receive any communications relating electronically to your use of this website. Cake House will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that are provided to you electronically in response to any legal requirement that such communications be in writing.

If a buyer has purchased a product and never received it or received a product worth significantly less in value compared to what was described by the seller, the buyer should not receive or accept the shipment and then report to Cake House within 48 hours of receipt (or non-receipt) of the item. connection, and Cake House will investigate.

• Buyers should inspect their purchase before receiving it, to make sure it is in perfect condition and matches their order.
• All purchases will be shipped and delivered via Cake House. You can track your shipment through the online store, by calling the customer service phone, or by e-mail.

Full agreement and general information

These Terms of Use and Service constitute the entire agreement between you and House of Cakes regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other s relating to the matters herein are superseded and incorporated into the Terms of Use and Service.

If any paragraph of this User Agreement is invalid or canceled or for any reason is no longer valid, then such paragraph does not invalidate the validity of the rest of the paragraphs contained in the Agreement. This agreement (which is amended from time to time according to its terms) lays down all the broad lines of understanding and agreement between you and Cake House.

No person who is not a party to this User Agreement shall have the right to impose any terms or conditions therein.

Governing law and legislation

This user agreement is governed and drafted according to the law of the Kingdom of Saudi Arabia. This paragraph creates an alternative to resort to in the event that this user agreement expires or is canceled for any reason.